How To Fix a NordicTrack Treadmill (2024) – Fitnessnacks

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With robust incline ranges, cushioned belt decks, and iFIT integration, the best NordicTrack treadmills tend to be complex pieces of fitness equipment. Oftentimes, regular maintenance can help prevent major issues and expensive repairs, but how can you know when to call for help? Whether the belt is off-center or the motor is emanating frightening noises and smells, our team has advice and recommendations you’re looking for to get your treadmill back in gear.

NordicTrack treadmills are some of the BarBend team’s all-time favorites and we have been assembling, using, and maintaining these high-end machines for years. If you think you smell something burning, feel your belt slipping, or are tired of screaming at your blank touchscreen, you’ve come to the right place. Read on to learn more about how to fix a NordicTrack Treadmill.

About Our Expert

This article has been reviewed by Amanda Capritto, CPT, CES, CNC, CF-L1, CSNC, a certified personal trainer and CrossFit Level-1 instructor. She reviewed the research we cite to help ensure we’re providing helpful, accurate descriptions and recommendations.

Troubleshooting Common Treadmill Problems

Before you send up the NordicTrack bat signal, double check that there isn’t an outside issue causing your treadmill to malfunction. Ensure that it’s plugged in, a circuit breaker hasn’t been tripped, or there isn’t a kid’s toy jammed underneath. As with any brand of fitness equipment, problems can arise from time to time. However, as our expert reviewer, Amanda Capritto says, NordicTrack’s machines and warranties are some of the best out there.

Our tester adjusting the belt of the NordicTrack x32i Treadmill.

“With NordicTrack, you’re buying a household name (at least in the fitness world),” Capritto says. “NordicTrack offers industry-leading specifications on their treadmills as well as industry-standard warranties (10 years frame, two-years parts, one-year labor). You’re buying into a brand that has served tens of thousands of customers and remains a reputable brand.”

Once you’re sure it’s a machine issue, check out some of these common problems and tips for getting your home treadmill repaired.

Treadmill Won’t Turn On

Before you go digging around in the wiring, consider whether one of these simple fixes can get your belt spinning again.

Power Source: Take a look at the outlet to see if it has come unplugged. You can also try plugging in another device to see if there is an issue with the outlet itself.
Safety Key: Without the safety key secured, your treadmill won’t turn on. Be sure it hasn’t been dislodged and is properly inserted.
Circuit Breaker: Even if there’s power in the rest of your home, it’s possible the breaker for that area has been tripped. Open up the circuit breaker and make sure all breakers are in the “on” position.
Power Switch: Classic. Make sure the power switch or button is in the “on” position.
Consult Manual: Dig out or download your model’s user manual to see if there are specific instructions regarding starting issues.

Slipping Belt

In addition to interrupting your run, a slipping belt can be dangerous. Thankfully, learning how to adjust a treadmill belt is a relatively easy task that can help you avoid major issues and costly repairs.

Our tester adjusting the tension of the belt on the NordicTrack x32i Treadmill.

If you notice any irregular movement during a workout, here are a few possible remedies you can try yourself.

Tension: At the rear of your NordicTrack treadmill, you’ll find a screw on each side that allows you to adjust the walking belt’s tension. You’ll most likely need an Allen wrench or hex key. Complete quarter turns, alternating between each side to make sure they’re adjusted equally.
Lubrication: A slipping belt could also be a sign that it needs lubrication. Check your model’s user manual for detailed instructions on how to apply lubricant.
Alignment: Make sure your belt is properly aligned and centered on the deck.
Wear and Tear: It’s possible that your belt may be the victim of good ol’ fashioned wear and tear. If the above adjustments don’t remedy the slippage, check your warranty information to see if you can get a replacement belt.

Erratic Speed

Inconsistent or unpredictable changes in speed may be an indication of more serious issues. These are a few areas to check.

Belt: Your first move should be to check the belt tension and lubrication, along with inspecting it for signs of wear. Misalignment or improper tension in the belt can affect its performance. If you find the belt deck to be a little dry, grabbing one of the best treadmills lubricants might be a quick and easy solution.
Motor: After ensuring the belt is in order, check the motor. Consult your specific NordicTrack treadmill’s user manual to troubleshoot common issues. Given the complexity of motor function and repair, you may need to call in a professional.
Speed Sensor: Use your user manual to locate the speed sensor and clean off any dust or debris.
Power Supply: It’s possible that the power cord itself could be the issue, so check that it’s working properly.
Software Update: Outdated software could be the cause of your inconsistent speed. Check to see if your machine is due for any updates.

Malfunctioning Treadmill Console

If your console is unresponsive or not functioning properly, here are some potential solutions.

Restart: Completely power off your treadmill and wait several minutes. Turn it back on and check the console.
Inspect Cables: Check that all cables are undamaged and properly connected.
Software Update: Ensure your treadmill is running the latest version by checking the NordicTrack website.
Clean and Reset: Use a wipe or cloth to gently clean the console, then consult your user manual to find instructions for resetting the console.
Consult Manual: Double check your model’s user manual for any information or contact NordicTrack customer support for help.

[Related: Best Treadmills With Screens]

iFIT Not Working

iFIT integration comes standard on both NordicTrack and ProForm treadmills. Given the additional monthly cost, issues with the iFIT app can be particularly frustrating. If you’re having trouble with your NordicTrack treadmill’s programming, there are a few things you can check.

Wi-Fi Router: Unplug your router, wait around 15 to 20 seconds, then plug it back in. Try to reconnect to your network on the console.
Software Update: To keep iFIT functioning properly, your treadmill may need a software update. Make sure you are up to date by checking NordicTrack’s website.
Factory Reset: Consult your user’s manual and follow the steps to reset your treadmill.

Burning Smell

If you notice a burning smell during use, immediately end your workout and power off the machine. That smell may indicate one of the larger problems listed below.

Overheating motor
Belt deck friction
Buildup of dust or debris
Mechanical or electrical issues
Exceeding the weight limit

DIY Treadmill Repair

While more serious problems may require calling a technician, our expert reviewer Amanda Capritto reminds us that there are easy steps you can take to keep your treadmill running.

Our tester working on the NordicTrack x32i Treadmill.

“Machines require maintenance, such as cleaning and lubrication,” she says. Before tracking down a professional for a house call, check out these simple steps that may address the issues with your NordicTrack equipment.

Check the Power Source

Your first step should always be to ensure your treadmill is properly connected to its power supply. Make sure your power cord is in good shape and securely plugged into an outlet. If you use an extension cord or surge protector, ensure those are in working order, as well. That said, we highly recommend plugging a treadmill into a wall outlet and not a power strip.

Lubricate Treadmill Belt

For NordicTrack treadmill owners, learning how to lubricate a treadmill belt is a simple skill that can prevent serious issues. Not only will it keep your machine operating safely, but it can also extend its lifespan, saving you money on repairs or replacement.

Adjust Treadmill Belt

A quick check of your belt’s tension and alignment may prove to be the cause of common treadmill issues. Ensuring proper calibration can help prevent slipping and hesitation, along with extending the life of the belt.

Factory Reset

When you have exhausted all simple remedies, a factory reset may be in order. You can follow these steps to complete a factory reset on most NordicTrack treadmills, but first consult your specific model’s user manual. Keep in mind that performing a factory reset should be considered a last resort, as you may lose any stored data.

Locate the treadmill’s power source and turn it off.
Find the pinhole on the treadmill’s console. This is usually found on the side or the back of your console. Consult your user’s manual if you are unable to locate it.
Insert a paperclip into the hole, then press and hold the button while turning the power back on. This may require another set of hands.
Remove the paper clip as soon as the console turns on. You should see the iFIT logo appear on your touchscreen with a message indicating a “system recovery.” It may take over 30 minutes to complete the reset.
If the factory reset was successful, you will be prompted to connect to WiFi.
Your treadmill should then automatically run the latest software update.

When to Call a Professional

“Treadmills are generally tech-heavy, complex machines,” says BarBend expert reviewer Amanda Capritto, so there’s no shame in calling in a professional to lend a hand. Always check your machine’s warranty before you call an outside technician. You can also visit NordicTrack’s contact us page, or call them directly at 1-888-308-9616.

Faulty Treadmill Motor

With rotors, bearings, commutators, shafts, windings, and a host of other moving parts — including separate incline motors — repairing a faulty treadmill motor may be outside of most user’s wheelhouses.

If you’ve worked through the troubleshooting tips above and are still running into issues, you may have a malfunctioning motor or motor control board, which requires professional consultation. First, check your warranty and follow the steps for submitting a claim before enlisting a third-party repair professional.

Electrical Issues

Not only are the wires, chips, and circuits in your treadmill’s control board complex, it may be dangerous to attempt electrical repairs without proper training. If you suspect an electrical issue, consult your warranty for guidance.

Persistent Burning Smell

An important part of learning how to clean treadmills is knowing where dirt, hair, or debris can accumulate. If a burning smell still lingers after removing these obstructions — especially from the motor and belt deck — consider calling a professional to diagnose the root cause.

Our tester wiping the side rails of the NordicTrack x32i Treadmill.

Check your treadmill’s warranty for guidance, but a persistent burning smell may be an indication of serious or dangerous issues.

Preventative Maintenance

Like changing the oil in your car, a regular maintenance schedule for exercise equipment like treadmills, ellipticals, and exercise bikes can stop major issues before they start. Not only can these simple steps ensure your NordicTrack treadmill is operating safely, it can extend its lifespan.

Our tester cleaning the console of the NordicTrack x32i Treadmill.

As always, consult your user manual and warranty for specific guidance on maintaining your machine. Doing so can prevent complex and expensive problems in the future. Take a look at our general recommendations for treadmill maintenance below.

Daily/Weekly	Wipe exterior surfaces, including the handrails, frame, and consoleVacuum your treadmill mat, along with the areas around and underneath the treadmill
Bi-Monthly	Inspect the belt for general wear and tearEnsure proper belt alignment and tensionRemove dirt, debris, and other build up from motorLubricate the area between the belt and the deck with silicone lubricant
Annual	Inspect rollers, bearings, and other hardwareCheck your power cord, connection points, electrical components (may require professional consultation)

Final Word

While it may be easy to write off a frozen iFIT workout, slipping belt, or slight burning smell, these minor annoyances could be indicative of major looming issues with your NordicTrack treadmill. Many common problems can be resolved with a little DIY knowhow or preventative maintenance. However, with so many moving parts and technology onboard these top-of-the-line treadmills, a repair may turn out to require the trained eye of a professional technician.

After consulting your model’s user manual and warranty, check out our tips to see if you can avoid an expensive repair. Getting your treadmill back in working order may require some assistance, but if you’re wondering how to fix a NordicTrack treadmill, our experienced team has a few troubleshooting tips.

How To Fix a NordicTrack Treadmill FAQs

Why is my NordicTrack treadmill not working?

Along with being some of the best home gym equipment money can buy, NordicTrack treadmills are complex machines. Yours may not be working properly for many reasons. It could be a minor issue you can fix yourself, like a misaligned running belt or out-of-date software. However, a more serious issue like a malfunctioning motor could be the culprit. Consult your owner’s manual and warranty for guidance, but you can always reach out to NordicTrack’s customer care team.

How much does it cost to repair a NordicTrack treadmill?

Depending on the issue, your repair could cost as little as a bottle of treadmill lubricant. For major repairs and replacement parts, however, the cost will likely be a few hundred dollars or more. Consult your warranty and reach out to NordicTrack’s customer support for more information.

How to get a NordicTrack treadmill fixed?

After checking for the common issues that we laid out above, take a look at your treadmill’s model number and warranty for steps to submit a claim. You can always reach out to NordicTrack’s customer service team for additional guidance.

What is the life expectancy of a NordicTrack treadmill?

In general, quality treadmills can last anywhere from 5 to 12 years, depending on their workload. NordicTrack manufactures some of the best treadmills on the market and are known for their durability and longevity. With proper care and maintenance, they should last for many years.

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